Shipping Information

Orders are typically processed within 1 - 2 business days. Orders placed on weekends or public holidays will be processed the following business day.

We ship from warehouses in the UK, USA, and Europe, and always try to dispatch from the location closest to your delivery address.

Note: We are unable to ship to PO Boxes.

During peak periods (e.g. holidays or sales), you may experience slight delays due to increased order volume.

Shipping Costs & Methods

Shipping costs are calculated automatically at checkout based on:

  • Weight of your order
  • Delivery address
  • Shipping method selected

Estimated Delivery Times

In most cases, your order will be shipped using Royal Mail’s Tracked 24 service. Due to circumstances outside of our control, please see our estimated delivery times below:

  • UK Tracked Shipping: 2 - 3 business days

  • EU Tracked Shipping: 5 - 10 business days

  • Rest of World Tracked Shipping: 10 - 20 business days

Some orders may arrive in multiple shipments if items are stocked at different warehouses. If you receive part of your order, please allow up to 10 business days for the remaining items before contacting us.

Pre-Orders

We aim to ship products on, or slightly before, the release date (although this date is subject to change).

Please check the product page for release date information before getting in contact.

If ordered alongside non pre-order products, in some cases (depending on the products) these may be held and shipped together once all items are released. To receive in-stock items sooner, we recommend placing separate orders for in-stock and pre-order products.

Custom & Import Fees

If you're ordering from outside the UK, your order may be subject to customs duties or import taxes when it reaches your country. These fees are:

  • Not included in your order total
  • Your responsibility to pay
  • Determined by your country’s customs authority

We have no control over these charges and cannot predict the amount.

EU Customers:

We are registered under the EU IOSS (Import One Stop Shop) scheme:

  • Orders under €150: VAT is prepaid, and you should not be charged additional fees.

  • Orders over €150: VAT and import duties may be due upon delivery.

If you were incorrectly charged customs fees on an order under €150, please contact us via our help centre.

Note: Customs policies vary by country. If you're unsure, we recommend checking with your local customs office before ordering.

Returns & Exchanges

If you're not completely satisfied with your order, you can return it within 14 days of receipt for a refund, replacement, or exchange, as long as the item is:

  • Unused
  • In original packaging
  • In a resaleable condition

Note: Unauthorised returns may not be accepted.

Return shipping costs are the responsibility of the customer unless the item is faulty. We recommend using a tracked service and obtaining proof of postage, as we are not responsible for lost returns.

How to start a return:

Please get in contact with your order number and reason for return via our help centre. We'll provide return instructions and the return address.

Amending Orders

Need to change your shipping address or contact details? Please contact us immediately after placing your order.

Once an order has been processed, we cannot make any other changes—including item changes or cancellations.

Track Your Order

If you selected a tracked shipping option, you’ll receive an email with a tracking number and link once your package is dispatched.

Click on the tracking number link or enter the tracking number into the tracking page.

Lost or Missing Orders

If your order is marked as delivered but you haven’t received it, please contact us within 7 days of the delivery date. We’ll open an investigation with the courier.
 

Note: we cannot guarantee refunds or replacements for orders that show as delivered.

Payment Methods

We accept the following payment methods:

  • Credit cards
  • Debit cards
  • PayPal
  • Shop Pay

We do not accept cash or cheques.

All payments are securely processed through trusted third-party gateways. Your card or PayPal account will be charged at the time you place your order. 

For more information, please see our Privacy Policy

Need Help?

Reach out to us via the store help centre for any questions about your order, shipping, or returns.